Question 1

How does a project actually start?

Accepted Answer

It starts with a short call, usually thirty minutes, where you tell us what's going on and we ask a lot of questions. If it sounds like a good fit, we'll send a one-page proposal within three working days. No lengthy intake process, no automated questionnaire.

Question 2

Can I change the scope once we've started?

Accepted Answer

Yes, within reason. We build deliberate pause points into every engagement specifically so you can redirect if something more important surfaces. We'd rather adjust the plan than keep working on the wrong thing. Any significant scope change gets a short written note so we're both clear on what shifted.

Question 3

What do I actually receive at the end?

Accepted Answer

It depends on the service, but always something tangible: a decision framework, a process map, a positioning document, a set of prioritised next steps. We don't deliver slide decks as the primary output. If a slide deck is useful for your team, we'll make one, but it won't be the whole thing.

Question 4

Do you work with businesses outside London?

Accepted Answer

Yes. Most of the diagnostic and strategy work happens over video calls, so location isn't a barrier. The in-person workshop format works best when the team can be in the same room, so for that one we'd discuss travel logistics depending on where you're based.

FAQ